Frequently asked questions

Shipping cost?

Delivery is completely free.

Do you deliver outside of Croatia?

We deliver only within Croatia.

Where are you shipping from?

We ship our products from Croatia. We work with reliable delivery services to ensure fast and safe delivery of your orders.

Can I change or cancel my order?

Yes, you can change or cancel your order while it is still being processed. Please contact us as soon as possible to make changes or cancel.

When will my order be processed?

Your order will be processed within 1-2 business days. After processing, you will receive a confirmation with tracking information.

What payment methods do you accept?

We accept a variety of payment methods, including credit and debit cards, PayPal and bank transfers. You can find detailed information about payment on our page when ordering.

How long will it take to receive my order?

Delivery time within Croatia is usually between 2-5 working days.

What if I don't receive my order?

If you do not receive your order within the expected time frame, please contact us so that we can investigate the status of your shipment and resolve the issue.

How can I return an item?

If you wish to return an item, please contact us for return instructions. Returned items must be in their original condition and packaging, with the receipt attached.

When will I receive my refund?

Once we receive and inspect the returned item, the refund will be processed within 5-7 business days. Refunds will be made via the original payment method.

Will I be charged customs and taxes?

Delivery within Croatia is free and there are no additional customs or tax costs.